Your tools.
We work with the ticketing, telephony, remote-support and collaboration platforms your operation already uses.
24/7 POS SUPPORT
POS support.
Without another support center.
Dedicated L1 and L2 support teams for POS providers, restaurant technology companies and growing SaaS platforms.
Your customers don’t care
where support comes from.They care that it works.
When a terminal freezes, a printer stops printing or payments stop processing, customers expect an answer — not an organizational explanation.
PosAssists gives your support operation the capacity to respond when your customers need it.
Your operation.
Extended.
We work inside the processes you already trust.
Your procedures.
Your knowledge base, SOPs, troubleshooting flows, SLAs and escalation paths become the foundation of the support operation.
Your standards.
Your customers should experience one support organization — regardless of where the person answering the ticket is located.
Built around POS
We speak POS.
Restaurant and retail technology support is different from a generic help desk. The environment includes software, hardware, networks, payments and time-critical operations — often all in the same incident.
POS
PaymentsPrintersNetworkingKDSBack OfficePeripheralsSoftwareConnectivitySupport where
you need it.
L1 Support
First-line troubleshooting, incident qualification, documentation and resolution using your approved procedures.
L2 Support
Deeper technical investigation and escalation support for incidents that go beyond standard first-line procedures.
After-hours coverage
Extend your existing team across evenings, nights, weekends and holidays without building an additional internal shift.
Dedicated support teams
Build a team aligned to your products, processes, customers and operational expectations.
24 / 7 / 365
Support doesn’t stop when your office closes.
PosAssists can extend coverage across time zones, helping your customers reach trained support outside the operating hours of your primary team.
New York—
London—
Sarajevo—
24/7 COVERAGE AVAILABLE
Scale support.
Not overhead.
Building internally
- Recruitment
- Training
- Payroll
- Benefits
- Management
- Night staffing
- Workstations
- Turnover
- Scheduling
PosAssists
- Dedicated team
- Defined coverage
- Operational supervision
- Scalable capacity
- Predictable commercial model
From first conversation
to live support.
01
Discover
We learn how your support operation works.
- Products
- Ticket flows
- Channels
- Hours
- SLAs
- Escalations
- Customer expectations
02
Design
We define the right support model.
- Team size
- Skills
- Coverage
- Roles
- Responsibilities
- Operational structure
03
Prepare
Your procedures become our operating foundation.
- Knowledge transfer
- Training
- Access
- Systems
- Test scenarios
- Quality controls
04
Launch
The team moves into production.
- Controlled ramp-up
- Performance review
- Quality monitoring
- Continuous improvement
European talent.
Global coverage.
PosAssists operates from Bosnia and Herzegovina, giving technology companies access to experienced English-speaking support professionals from a European location.
The result is a support model designed around capability, coverage and sustainable operating cost.
Bosnia and Herzegovina · Europe43.9° N · 17.7° E
Built around
measurable support.
SLA
Track response and resolution performance.
Quality
Review ticket handling and troubleshooting consistency.
Operations
Monitor volume, backlog and recurring incidents.
Improvement
Turn support data into training and process improvements.
Your next support team
could already be here.
Tell us where your current coverage breaks. We’ll help you map the support model around it.